Shipping & Refunds
The shop charges in United States Dollar (USD)
INKO is hoping to expand delivery to all over the world! Some international shipments are prohibited from shipping based on international agreements and shipping restrictions. All orders are packed and shipped from Indonesia, using FedEx, DHL, and Indonesia Post Office (EMS) for International Orders, and once your parcel is handed over to the courier, it is completely out of my control in terms of its delivery speed.
Orders are typically shipped out within 3-7 business days. If you believe your parcel is taking too long to arrive or fear it could be lost, please contact email@example.com and we will look into it right away! Please give INKO some time to process each individual order.
Shipping costs for your order are always displayed in the order breakdown on the checkout page. Your shipping price depends on your shipping address/destination and the weight of your order. Please kindly note, we will not accept any responsibility for late deliveries due to circumstances outside of our control.
Local Indonesia Shipping
INKO ships all over Indonesia! All shipments within Indonesia use AnterAja (regular). Shipment usually arrives within 1-3 business days.
If you are located outside of Indonesia, it generally takes around 2-5 weeks. Shipments to Japan and Hongkong take around 10 days. Shipments to Australia take up to 14 days.
Duties and Taxes
Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. We can not know or foresee what additional charges may be due upon delivery. Please note that should there be additional fees at the door, they are your responsibility to pay. If you have any questions related to customs charges you are advised to contact your local customs.
By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
Issues with Delivery
Each piece is handmade, with a lot of quirkiness and a lot of love! Each piece will have their own individual flaws. We do not accept returns or exchanges unless the item was damaged upon arrival. In the unfortunate event that an item is destroyed during transport, please reach out to firstname.lastname@example.org with your ORDER NUMBER, photos and/or video of the parcel BEFORE and AFTER opening. Please keep the original packaging as this is required evidence for any compensation to be issued. Please kindly note all purchases are final.
Missing attempted deliveries and ordering with the wrong shipping address will result in items being returned to INKO. In such instances, compensations will NOT be issued as it is the customers’ responsibility to provide a correct shipping address and to collect parcels within the given time provided by their allocated local post office. When the item/items have been successfully returned to INKO, customers will be informed via email and we will arrange a refund. Please understand that returned goods may take over 1 month to be returned to the sender. To avoid issues with delivery, please provide a correct shipping address when placing an order, and please refer to your tracking number so as to avoid missing deliveries.
Exchanges, Cancellations and Frauds
Product exchanges will not be authorized. All products will be inspected before shipment.
Order cancellations must be authorized via email within 24 hours of purchase.
No refunds or exchanges for a change of mind after an order is shipped.
If INKO finds credible reasons to believe that a transaction is fraudulent and is unable to receive any response from the customer within 3 business days, the transaction will be cancelled and an email detailing reasons behind the decision will be sent to the customer. (Factors that suggest fraudulence include fake email address used to make a purchase, inconsistencies in customer details across multiple purchases, many payments made with same card but different shipping address .etc) .